Our help desk, which is the first contact point for calls to all our customers, operates on the basis of 7/24. Incoming calls are analyzed by telephone or remote connection method and the problem is solved by first intervention. Problems that can not be solved in this way are directed to relevant field services. Since our Help Desk system is easily scalable, we can quickly provide the necessary team and equipment to provide services to our customer’s own dealers / agents. We can monitor customer calls in real time with statues and report them according to service levels.